Student Information

Grievance Procedure

AMI Education will attempt to resolve grievance issues on an individual care basis. All students have the right to be represented by a nominee.
The three steps are as follows:

1. Informal Resolution
The student and lecturer will attempt to resolve the issue through discussion.

If this process does not resolve the matter, the student will proceed to step 2, Mediation.

2. Mediation
Here the student meets with the Director of Studies to reach a solution that is agreeable to all parties.

If the dispute remains unresolved then either party may request an Independent Conciliator, Step 3.

3. > Independent Conciliator
An Independent Conciliator, ACPET representative would listen to all parties and make a decision, which will be binding for all.

At all times the student may be represented by a nominee of their choice.

More information can be obtained from the student handbook and/or from the relevant Director of Studies.

Independent Conciliator
Mr. Tim Smith
ACPET
126 Wellington Parade
East Melbourne, Vic 3002
Australia
Ph: (03) 9416 1355
Fax: (03) 9416 1895

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